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Visit 311's website to submit a service request.

Online version (PDF, 69 KB) of the City's organizational chart, with departmental reporting structure.

The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records. Request City records here.

The Austin City Council adopted a strategic direction on March 8, 2018, guiding the City of Austin for the next three to five years. The Austin Strategic Direction 2023 outlines a shared vision and six priority Strategic Outcomes.

Contact Info

Phone: 512-974-2200

Fax: 512-974-2833

Physical Address:

301 W. 2nd, 3rd Floor
Austin, TX 78701

See Map

Mailing Address:

P. O. Box 1088
Austin, TX 78767

Key Contact : City Manager Spencer Cronk

Open Hours:

  • Monday - Friday
  • 8:00 a.m. - 5 p.m.